This is a known limitation of the product and whilst the RealTime Optimization Pack contains some functionality for echo cancellation this feature is being constantly improved. Users hear an echo under certain scenarios when making a Skype for Business call with HDX Optimization Pack 2.1 or 2.2. Citrix is looking to resolve this in future releases. Use your headset controls or client device to adjust the volume. When Skype for Business is in optimised mode, the call is running from the endpoint. You cannot control the volume of a Skype call using the published desktop volume adjustment controls. To overcome this, you can use the volume option available in your meeting window. Using the Skype for Business options menu to adjust volume only affects future calls and will not change the volume of calls that are in-progress. Moving the volume slider up or down within the Skype for Business options interface does not change the call volume. Otherwise this issue has been resolved in RealTime Optimization Pack 2.3. A bug fix "LC7873" is available from Citrix support. Plantronics Savi requires usage of a wake-up message which was not implemented before. Unable to answer Skype for Business calls by using buttons on the headset or base on a Plantronics Savi headset. Upgrade to RTOP 2.3 and Philips SpeechMike firmware version 3.8.380+. This was caused by RTOP querying an unsupported string descriptor and the Philips firmware not handling the request adequately. When using the HDX RealTime Optimization Pack with Philips SpeechMike, you encounter unexpected behaviour such as the SpeechMike freezing, becoming unavailable or exhibiting unwanted behaviour. Skype for Business/Microsoft Teams:Īpplicable Product Versions Affected (if known) You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
#SKYPE FOR BUSINESS MAC MICROPHONE NOT WORKING CODE#
For example if you have an error code or error message, use that to perform a search. There is a search box that you can use if looking for a specific fault. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. Links may also expire or change so if you find broken links, please again let me know. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. The page is updated daily with new support articles and information. A list containing the majority of Citrix related Skype for Business and Microsoft Teams support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
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